Service level agreement
AcceptedHow service availability is measured and how we keep you informed during an incident.
Sample template
This sandbox text is not a reviewed legal document. Real documents come from approved templates.
Service level agreement
Version 1.0 · issued on Jun 25, 2025
1. Availability target
Each plan states its availability target in its description; it is measured monthly, excluding maintenance announced in advance.
2. Incidents and communication
Incidents are posted on the status page and affected customers are notified, with a summary of the cause after resolution.
Document details
Acceptance record
- Accepted on
- Sep 13, 2025, 09:29 PM
- Accepted by
- Ahmed Al-Salemahmed@noor-store.example
- Method
- Checkbox consent
- Where
- At checkout
- Channel
- Control panel
- Accepted version
- 1.0